Roger and the Grounded Places Team delivered a series of workshops for our high street businesses to support them with the safe reopening of their premises, how they can do this effectively and safely whilst maintaining a good customer experience. The webinars were well received by local businesses who valued the expert insight provided by Roger and the team.
In addition, a series of 1-2-1 business support / coaching sessions were also provided and well received, with responses from the businesses taking part being very positive.
Roger was a pleasure to work with, he takes a really positive and proactive approach both to engagement with us as the client as well as our businesses. he took the time at the outset to understand from us the detail of the brief as well as his understanding of our local towns and villages. This meant that the programme delivered was tailored to our businesses and really hit the mark with what was required.
Transformation Service Manager at Rushcliffe Borough Council
Whilst initially specifying a place management programme focused on the visitor experience to the city, with a bias to ensuring that our businesses had the skills and support to turn footfall into profitable sales with ‘Grounded Places’ we were affected by the lockdown (Covid-19 – March ‘20).
Thinking of ways in which to support our levy payers in a very difficult trading period, I turned to ‘Grounded Places’ and asked them to propose a way of reaching our target audience and provide a fast intervention that would give actionable guidance, hints and tips.
Added to which our levy payers have responded really well too, providing useful feedback and giving a huge 92% positive scoring to the presenters, content and actionable outputs.
Our relationship with ‘Grounded Places’ continues, and I would highly recommend them to other BIDs and local authorities.
Chief Executive Officer at Lincoln Business Improvement Group
Roger and the Grounded Places Team have been working with Business Sheffield, their engagement involves 1-2-1 meetings with businesses on the high street covid requirements, grant support and more involved coaching with independent retail and hospitality businesses.
Crucially they have built longer term relationships with businesses which has enabled engagement during lockdown, providing practical support to sell online, increase footfall into Store, improve service levels, and help to develop longer term strategies for recovery and growth.
Roger has also delivered key workshops for retail businesses during this time which had a brilliant reception.
It is a pleasure to work with Roger and his team, they are professional and exceptionally effective, due to their experience & knowledge they hit the ground running built a trusted rapport with businesses and internal teams.
Business Growth Manager at Business Sheffield, Sheffield City Council